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ACBL Live for Clubs posting problem

I would like to know if other clubs are having this problem and if anyone can suggest a solution.

We have five weekly games at our club, each run by a different director. When four of the directors post their results to ACBL Live for Clubs, the contracts do not display on the web page. Here is an example from our Thursday-night game:

Posts from our Monday-night games do post correctly:

All five directors use the same hardware and software on the same computer -- Bridgepad wireless scorers, Bridgesorter dealer with BOS software, ACBLScore, Firefox and Chrome -- and we close all open programs before posting. The only difference is that the Monday games use Common Game hands, but I tried setting up the other games with CG hands and it did not make a difference. I have also watched the other directors set up their games and post results, and they are doing the exact same thing I do with Monday games.

ACBL says it's a problem with reading the *.BWS files from the Bridgepads, but they do not have a fix and don't seem to be even trying to find one.

Any ideas about what causes this or for other solutions I can try would be appreciated,

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